Refund Policy
Order Cancellation
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Before Processing: You can cancel any time before we pack and label your order. Contact us immediately. A 10% cancellation fee applies for changes of mind or ordering errors.
Please note: a 10% cancellation fee applies to help cover payment-processing costs. -
After Processing: Once your order is packed and the postage label printed, cancellations aren’t possible. This helps us ship your goodies as soon as possible.
Returns and Refunds
All returned items must be in brand new, unused, and saleable condition, and must be securely packaged to prevent damage during transit.
- 20-Day Return Policy: Products can be returned within 20 days of purchase if you are not completely satisfied.
- 🧾 Many practitioner-grade supplements are ordered specifically for you and generally cannot be cancelled once processing begins.
- 🕒 If your order has not been packed yet, cancellation may be possible — a 10% cancellation fee applies to change-of-mind requests.
- 🚫 Once an order is packed or a shipping label is generated, it cannot be changed or cancelled.
- 🌍 International orders are final — refunds, returns, and exchanges are not available unless required by law.
- 📦 Australian returns may be considered within 20 days if items are unopened, sealed, and approved in advance.
- ⚠️ Probiotics, prebiotics, temperature-sensitive, compounded, and special-order products are not returnable.
- 💸 A 20% restocking fee applies to approved change-of-mind returns unless we made a mistake or the item is faulty.
- 📬 The shipping and Return shipping costs are the customer’s responsibility, including for exchanges.
- 💳 Refunds are processed within 7–15 business days after return inspection.
Stock Levels and International Orders
- Stock Availability: If an item is unavailable, we will notify you promptly. You may choose a replacement, refund, or back order option.
- International Orders: If customs return or destroy an order due to import law violations, the customer assumes all fees and losses. Shipping and product costs will not be refunded in these cases.
Correct Information
- Ensure your phone number, shipping address, and email address are accurate.
- Beta Health is not responsible for delays or delivery issues caused by incorrect information provided at checkout.
- Once shipped, orders cannot be cancelled or amended.
Late or Missing Refunds
- If you haven’t received a refund:
- Check your bank account and contact your credit card company.
- Allow time for processing by your bank.
- Contact us at info@betahealth.com.au if the issue persists.
Return Shipping
- Contact info@betahealth.com.au for assistance with returning products.
- Return shipping times vary based on location.
Agreement
By placing an order with Beta Health, you agree to these terms and conditions. We strive to meet your expectations and prioritize your satisfaction with our products and services.