Refund Policy

Order Cancellation

  • Before Processing: Orders can be cancelled before they are processed. To cancel, please contact our customer service team immediately.
  • After Processing: Once an order has been processed, cancellations are no longer accepted to ensure prompt delivery of your purchase.

Returns and Refunds

  • 30-Day Return Policy: Products can be returned within 30 days of purchase if you are not completely satisfied.
  • Eligibility for Returns:
    • Accepted for items damaged during transit, incorrect items received, or if you change your mind.
    • Customers are responsible for return postage costs.
  • Restocking Fee: A 10% restocking fee applies to all returns except for defective or incorrect items.
  • Initiating a Return: Contact us at info@betahealth.com.au to start the return process. Personalized assistance ensures quick resolutions.
  • Refund Process:
    • Refunds will be issued after successful inspection of the returned item via the original payment method.
    • Orders with free shipping will have the refund amount reduced by the original shipping fee and any applicable restocking fee.
    • Customers cover return shipping costs.
    • Refunds may take up to 15 days to reflect, depending on bank policies.

Stock Levels and International Orders

  • Stock Availability: If an item is unavailable, we will notify you promptly. You may choose a replacement, refund, or back order option.
  • International Orders: If customs return or destroy an order due to import law violations, the customer assumes all fees and losses. Shipping and product costs will not be refunded in these cases.

Correct Information

  • Ensure your phone number, shipping address, and email address are accurate.
  • Beta Health is not responsible for delays or delivery issues caused by incorrect information provided at checkout.
  • Once shipped, orders cannot be cancelled or amended.

Late or Missing Refunds

  • If you haven’t received a refund:
    1. Check your bank account and contact your credit card company.
    2. Allow time for processing by your bank.
    3. Contact us at info@betahealth.com.au  if the issue persists.

Return Shipping

  • Contact info@betahealth.com.au  for assistance with returning products.
  • Return shipping times vary based on location.

Agreement
By placing an order with Beta Health, you agree to these terms and conditions. We strive to meet your expectations and prioritize your satisfaction with our products and services.